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We do not sell pirated products, and this is obviously an Adobe issue that seems to run rampant, it seems adobe is forcing persons with CS6 products installed to upgrade to the Cloud version, please see below the URL's and the forums below: This is the easiest way to get rid of complaining clients, and throws the problem back to the client and reseller and in turn it seems like this is their way of forcing the client to go with the Cloud version they now offer. We will try and help our clients with this issue together with Adobe, however it is an Adobe issue as it seems that they are basically revoking or expiring all types of licenses (the license could not be pirated as the license would have to be valid in order for Adobe to revoke or expire it).Īdobe call center staffs/online-chat staff seems to either have been instructed to say the license is revoked or don't know any better and so they say that any revoked license is pirated. Please be advised that the key and license you purchased and installed is NOT pirated, otherwise you would not have been able to activate, and the software you installed was downloaded directly from Adobe's website. If you have any additional questions please update this discussion MercilessEnemy. You can personally confirm this by attempting to register the serial number at. From your previous interaction, in case 0222145284, it appears the serial number you provided was revoked so it should not be able to be successfully registered. If you face any difficulties registering the serial number you are welcome to contact our support team directly at Contact Customer Care. You can find complete details regarding the process at Find your serial number. MercilessEnemy if you are concerned that your serial number has been revoked, or is invalid, then please attempt to register the serial number at. I reviewed the account you posted on, and case 0222145284, but I did not see Illustrator CS6, any other software titles, registered under the e-mail address/Adobe ID you used to post to this public forum. I can see in MY PRODUCTS there is a serial for both 'Adobe Premier Pro' version 5 for MAC and Version 6 for Windows.MercilessEnemy I am sorry that you have been facing difficulty reinstalling Illustrator CS6. Some history which may be related, I do recall that I originally purchased Premier Pro CS5 from someone on ebay, not knowing it was a Mac version, which wouldnt work on my PC - so I contacted Adobe and upgraded to CS6 for Windows for less cost.
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What can I do to get CS6 running on my new computer? Just to try I downloaded the install for CS5.5 and that doesnt accept the license at all.
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So downloaded the installation for Premier Pro CS6 from the 'older downloads' page - when I put in the serial number, it says 'Serial Number provided is valid,but a qualifying product could not be found on this computer.' then there's a 'Select a product' drop down and the only thing in the list is Prem Pro CS5.5 - when I put in the liscence here, it says invalid. I have a license Premier Pro 'Version 6' Windows - I can see it in MY PRODUCTS. I have a new computer and I've been trying to get Premier Pro CS6 installed.